Contact us
Contact Us
At Pick 3 Lottery Casino, we are committed to providing our players with a supportive and inclusive environment where you can enjoy your gaming experience without any concerns.
Support Availability
We offer various support channels for our players, including:
- Live chat: Our live chat is available 24 hours a day, every day. You can start a conversation with one of our experienced support agents who will be happy to assist you.
- Email support: If you prefer writing rather than chatting, you can send an email to us. We will respond as soon as possible.
Live Chat Support
Our live chat is the fastest way to get help from our team. You can:
- Reach out to us via live chat 24/7
- Get immediate assistance for your gaming queries and concerns
- Discuss anything related to your account, deposits, or withdrawals with one of our support agents.
Email Support
If you have a more detailed query or need assistance outside business hours, our email support team is here to help. You can:
- Send an email
- Receive responses from us within 24 hours
- Get answers to questions about account management, deposits, withdrawals, and technical issues.
Help-Centre Access
Our comprehensive help centre is available for you to access at any time. Here, you can:
- Find detailed information on various topics related to our services
- View step-by-step guides for completing specific tasks
- Review frequently asked questions (FAQs) about your gaming experience with us.
Verification or Account-Help Support
Need assistance verifying your account or resetting a lost password? Our support team is here to help. You can:
- Contact us via live chat
- Send an email
- Find answers in our help centre, specifically the 'Account' section.
Responsible Gambling Assistance
As a responsible casino operator, we care about your well-being and encourage you to:
- Utilize our various tools for managing deposits and play
- Set limits or take breaks as needed
- Reach out to us if you feel like your gaming habits have become problematic.
For assistance with responsible gambling practices, please don't hesitate to contact us. We can provide guidance on the following topics:
- Setting deposit or loss limits
- Requesting self-exclusion
- Accessing support and resources for problem gamblers
You may find our links to international and Canada-relevant help organizations in our Responsible Gambling section.
Technical Support
If you are experiencing technical issues while gaming with us, please try the following before reaching out:
- Clear your cache and cookies
- Try a different browser or device
- Check our social media channels for any announced downtime or maintenance
If these troubleshooting steps don't resolve the issue, contact our support team via live chat or email.
Complaint or Dispute Guidance
We value transparency and would like to help you if there's an issue with your account, deposit, withdrawal, or any other aspect of your gaming experience. We're here to resolve disputes fairly and efficiently.
- Please contact our support team via live chat
- Send us an email
- Follow the dispute resolution procedure outlined in our help centre, specifically the 'Disputes' section
Communication Response Expectations
Our response times are as follows:
- Live chat: Immediate assistance available 24/7
- Email support: We will respond to your email within 24 hours
Please be aware that during peak periods or with a high volume of queries, there may be a slight delay in our responses.
